Question 1

Who owns the BayaPay card program?

Accepted Answer

The BayaPay card program is wholly owned and managed by BayaPay Sdn. Bhd. (202101021154) , supported by its license partner, Instapay Technologies Sdn. Bhd., regulated by Bank Negara Malaysia ("BNM") and pursuant to license by Mastercard Asia/Pacific Pte. Ltd.

Question 2

Why was BayaPay created and what problem is BayaPay trying to solve?

Accepted Answer

BayaPay was established to modernise business and vehicle expense management, especially for businesses, gig workers, etc.

Traditional reimbursements, cash handling and management or limited access to corporate cards are inefficient and risky.

BayaPay bridges this gap with a flexible business prepaid Mastercard card that offers real-time payment visibility, customisable controls and fraud prevention tools, helping businesses to manage expense smarter while achieving greater control and cost savings.

Question 3

Is BayaPay a scam?

Accepted Answer

BayaPay is a registered business entity working with a legitimate and licensed non-bank financial service provider regulated by Bank Negara Malaysia ("BNM") and pursuant to license by Mastercard Asia/Pacific Pte. Ltd.

Question 4

What exactly is the BayaPay card used for?

Accepted Answer

BayaPay is a business prepaid Mastercard card used mainly for business and vehicle expenses. It is accepted at all petrol stations and other merchants nationwide.

Question 5

Can I use the BayaPay card at any petrol station?

Accepted Answer

Yes. BayaPay is an open-loop payment card, meaning it works anywhere that accepts Mastercard - giving you the freedom to pump fuel anywhere and not be tied to a single fuel brand.

Question 6

What makes BayaPay different from other payment cards or fleet cards?

Accepted Answer

Being a business prepaid Mastercard card, the BayaPay card is accepted at merchants that accept payments from Mastercard.

Additionally, BayaPay also offers customisable payment limits, spending management and tracking and automated reporting. These offers greater convenience, broader expense management relevance and tighter spend controls.

Question 7

What are the main benefits of using BayaPay cards?

Accepted Answer

BayaPay helps you control spending, monitor transactions in real-time, and automate expense management. It is designed to be flexible, convenience and secure for businesses of all sizes.

Question 8

How can I reach BayaPay for more help?

Accepted Answer

BayaPay is reachable via the below channels:

Phone: +603-8605 7955 (Monday - Friday, 9am - 6pm)
WhatsApp: 019-635 8477
Email: csinfo@bayapay.com

FAQs